Shipping / Delivery information

Our Delivery info

We hold a stock of most items on our website or our Partners warehouses and receive new deliveries daily.

Please note that some products are particularly large and bulky and it may not be possible to deliver them to some locations (e.g. high rise properties). 

Delivery of Goods / Returns

Goods must be checked for damages or shortages within 24 hours of Delivery no Claims for damaged goods or Shortage will be Accepted pasted the 24 Hour Rule.

It is recommended you wait until all items have been delivered if you are arranging installation. We pride ourselves in giving good delivery dates but if your Order is delayed for reasons beyond our

Control we will do our best to advise you. 

DPD, Parcelforce and TNT express, UPS 

Deliveries via DPD, Parcelforce or TNT express UPS and to most area's

Local deliveries via our own transport.

Urgent requirements Please telephone to check

Next day availability 0800 069 8087

Kitchen & Bedroom carcasses will as a rule be via Pallet delivery service. shipping only one or two item for cabinets will have its own shipping rates on our website. due to the weight of the products. for full kitchens please use the pallet delivery service or email us with your requirements so we can quote for the best delivery options. 

3-DAY DELIVERY

Is available to most of our products to UK mainland area A and B (see map). Kitchens and worktops take up to 21 working days. Please contact us to check delivery for special order items. We will notify you with any change of delivery timescale for your order.

DELIVERIES UK & EIRE postcodes Scotland - AB,DD,DG,KY,KW,IV,FK,ML,PH,PA,TG are all on a 4 - 5 day Delivery lead time.

Northern Ireland all postcodes -4 - 7 day Delivery lead time.

Isle on Man Postcodes - 3 - 5 day lead time.

Channel islands 7 days Day delivery lead time.

The Rest of Main Land Uk 1- 3 day lead time. 

All of the above applies to stock items only other manufacturing lead times may apply ie Kitchen Cabinets 14 days plus shipping lead times.

Delivery to these areas attract an additional cost please see map and Rates List

PALLET DELIVEIRES VIA PALLETS ONLINETRACKING LINK ON OUR HOME PAGE

OR THE LINK BELOW

https://www.tpnconnect.com/Tracking

DELIVERIES TO EUROPE

Sorry we do not at this time deliver to Europe as a rule but this can be arranged contact us via email to enquire.

CARRIER

Our delivery partners ensure goods reach you in good condition. Our logistics team will allocate a space for your order and we Endeavour to send you an email the day before your Goods arrive with details of consignment numbers. Normal delivery times are between 7:30 a.m. and 5:00 p.m. but you can ring the carrier direct for an indication of delivery time.

Large orders are sent on a pallet and are normally delivered on a rigid vehicle with tail lift. This usually means your order will be dropped on your driveway or Kerbside. items for Pallet delivery will include Kitchen and Bedroom Carcasses worktops, solid surface worktops. subject to your postcode we may do a direct delivery on our own transport. 

WHEN YOU RECEIVE YOUR GOODS

You will be asked to sign for the delivery please check the boxes for damage and note on the delivery form.

Upon delivery please ensure that your product is inspected, as we cannot accept any claim for

Damage/shortage unless the delivery note has been endorsed accordingly. Any subsequent claim must be notified within 48 hours of delivery. Via email or fax to 0800 069 8087 Local rate. If you advise us of any damage we usually request a digital photo to be sent to sales@wjskitchenwarehouse.co.uk